Merchant Policies

Shipping Regions

Prismo Crowns ships throughout the United States and to most international destinations, including countries in North America, South America, Europe, Africa, Asia, and Oceania. Availability depends on carrier services and destination restrictions. Contact us if your location isn't available at checkout.

Order Processing

Orders are typically processed within 2 to 5 business days after payment is received, excluding weekends, holidays, and any custom or special-order requests.

Shipping Methods

Checkout displays available shipping options based on the destination and order specifics. Delivery timeframes are approximations subject to carrier performance and customs handling.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. Prismo Crowns assumes no liability for delays stemming from customs procedures.

Delivery Accuracy

Customers must furnish precise shipping details during purchase. Prismo Crowns will not be held accountable for problems arising from wrong or incomplete address data.

Risk of Loss

Liability transfers to the buyer upon delivery. Damaged shipments or manufacturing issues require written notification with documentation within one week of arrival.

Non-Delivery or Returned Packages

If a package is returned due to an incorrect address, failed delivery attempts, refusal, or failure to pay customs or import charges, Prismo Crowns may, in its sole discretion, require additional shipping charges before reshipment. Initial shipping fees are nonrefundable.

Professional Use

Prismo Crowns products are intended for professional dental use. Purchasers must verify local compliance requirements.

Contact

Questions should be directed to prismocrowns@prismocrowns.com.